January Newsletter

January 2022 Newsletter

What Leaders Get Wrong About Emotional Intelligence
As technologies continue to automate routine tasks, it’s estimated that up to one
third of skills considered important in today’s workforce will have changed over the next three to five years. Executives and employees alike are increasingly recognizing that emotional intelligence (EI) skills – 
such as self-awareness, awareness of others, authenticity, emotional reasoning, self-management, and positive influence – will become more important as many jobs become more client (external/internal) focused. 
Numerous studies have shown organizations benefit when they invest in programs designed to increase the emotional intelligence skills of their managers and employees – increases in productivity and efficiency, higher employee satisfaction, lower attrition, cost reductions, and increases in market share and revenue.  It’s been well documented that managers who routinely demonstrate higher levels of EI have employees who achieve higher level of engagements and “companies with high engagement are 22% more profitable and customer retention rates are 18% higher”.
Despite these known advantages of developing EI skills in their employees, recent research by the Capgemini Research Institute revealed just 42% of organizations provide some type of EI training for senior management, 32% for middle management, and just 17% for employees in non-supervisory roles.  Further, less than 40% of organizations test for EI skills while hiring or assess these skills in their existing employees.

Why this disconnect?
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Take care and enjoy the day!
Jim McKelvey
Great Lakes Profiles, Inc.
Human Capital - Getting It Right!
(248) 693-3328 Office
(248) 388-0697 Mobile
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