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Response Update: COVID-19

Our focus is on the health of our customers and our employees during this time.

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Here are some important things to know:

Our network is ready for this. You don’t have to worry about your internet service during this time. Our Fiber Network is robust, built with redundancies and safeguards in place for 99.999% uptime. It can handle the additional demands being placed on it. We are monitoring the network daily.

You’ll continue to receive unlimited data, as we’ve always practiced. We know that the demands on our network will be greater as people work from home and stay at home. There is no limit on your data usage—downloads or uploads.

You can still reach us. Call us at 800-742-4084 between the hours of 8AM – 5PM. We’re also available online via chat at smithville.com or by email.

You can also find updates located at: https://www.smithville.com/blog/.

We are here to serve you.

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Ready to dig?

Don't forget to call 811!

Spring is here and the sun has come out. It's a great time to get started on all of your outdoor construction projects!

Before you lift a shovel, don't forget to call 811 to find out where it's safe to dig.

There are millions of miles of buried utilities, such as water, electricity, and natural gas. Knowing where they are before you break ground can help prevent injury to you or your family, damage to your property, utility service outages, and potential fines and repair costs.

Any type of digging requires a call to 811. It pays to know what's below! For more information, visit the Indiana811 website.

Visit Indiana 811 website

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Smithville Events and Office Closures

We want you to stay safe. In this current environment of the coronavirus pandemic, Smithville has decided to cancel all community events during the month of April. Our communities, our country, and our world are resilient places. Together, we’ll see our way through this situation and be stronger because of it. Thank you for helping us all stay healthy.

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